spa etiquette

RESERVATIONS

We are delighted to accept your reservation by telephone or email. We advise you to make advance bookings to ensure your preferred time and date is available. Credit card details are taken at the time of booking to secure your appointment.

ARRIVAL

On arrival at reception, we ask you to switch off your mobile phones and pagers, and to change into a pair of slippers. All guests are required to complete a consultation form and to inform the receptionist of any medical conditions you may have. We ask you to enjoy the facilities before your treatment.

PREGNANCY

Please let us know if you are an expectant mother at the time of booking in order for us to advise you on our unique treatments for
mothers-to-be. For your safety, we ask you to check with your GP or midwife prior to arranging a spa treatment.

MALE AND FEMALE GUESTS

Ushvani invites our female guests to experience the spa facilities in a ladies-only area. The facilities are available for use only conjunction with a treatment booking. We welcome male guests to experience our treatments in the first floor treatment rooms or by reservation in the private Asmara Suite for couples.

ATTIRE

Swimwear is required in order to enjoy the spa facilities. Robes, towels, slippers and disposable undergarments are provided for your use.

MINUMUM AGE

Ushvani welcomes all guests aged 16 or over.

CANCELLATIONS

Ushvani requires 24 hours notice for any cancellations. A full charge will be applied for cancellations within 24 hours of the reservation.

GIFT VOUCHERS

Our reservations team will be pleased to advise you on an appropriate Gift voucher for spa packages, treatments or a monetary value. Gift vouchers are valid for 180 days from the date of Purchase. Gift vouchers are non-transferable, non-refundable and cannot be exchanged
for cash.

PAYMENT & GRATUITY

Ushvani accepts payment by credit card or cash. Should you wish to offer a gratuity, this may be given directly to your therapist or added to your bill at your sole discretion. Envelopes for gratuities are provided at reception.